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    SHIPPING & PICKUP INFO

    SHIPPING

    For the items to be delivered.

    - Important Notes

    1. Please make sure your delivery address (NO PO Box, or POD Box) is correct and your mobile number has been registered in your customer account just in case the delivery company can get access to you if they can't find your address, otherwise the buyer need to pay for the extra delivery cost if one more delivery is required.

    2. If you found any delivered parcels damaged, please don't sign and/or accept the parcels. Otherwise we may not refund from the courier company for you.


    - Delivery Fee 

    We use the right courier companies to deliver your goods at the best rate. The Delivery fee will depend on the size and weight of the goods and your delivery address. We list the delivery fee in each of product descriptions based on the delivery areas, Customers need to manually enter the delivery fee in the "product" called "Delivery Fee" and add it as an extra product in your purchase order. If you purchase more than one product, you can ask us for the combined delivery fee by email to sales@greeneden.co.nz  or just write a note in your order, our customers service staff will inform you of the combined delivery fee as soon as possible. 


    - Delivery Time 

    Goods will only be dispatched within 2 working days once the full payment (including the correct courier charge) is received. If you do not receive your parcel within 5 Working days after payment made, please contact us and we will track your parcel.


    PICKUP
    For the items to be picked up.

    - Pickup Address and Hours

    - Auckland Pickup Depot

    * Pickup address: 587D Mt Eden Road, Mt Eden, Auckland

    * Pickup Hours: 

                   1pm - 6pm from Monday to Friday

                   Other time by appointment in advance (mobile 021668073)

    - Tauranga Pickup Depot

    * Pickup address: 1 Kauri Street, Gate Pa, Tauranga

    * Pickup Hours: 

                   2:30pm - 5:30pm from Wednesday to Friday

                   Other time by appointment only, Please contact 021826628 by text for the appointment. 


    - Pickup Orders waiting time

    Customers need to pay and pick up the ordered products within 10 working days after order being placed. Please inform us to hold it by Email if you are unable to pick up on time, otherwise we may cancel the unpaid order without notice.